Without a doubt about Consumer Complaint Database
This database is an accumulation complaints about customer products that are financial solutions that people delivered to businesses for response.
Items to understand before the database is used by you
Complaints are posted following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first. Find out more
Complaints aren’t necessarily representative of all of the customers‘ experiences having a monetary product or business. Discover more
We do not validate all of the allegations in grievance narratives. Discover more
Our interactive map shows complaints submitted over the past three years. You are able to http://www.quickpaydayloan.info/ switch between your total complaints submitted or complaints submitted per 1,000 population (the full total quantity of complaints within the geographical area per 1,000 people located in that area, in line with the 2017 United states Community Survey (ACS) information).
Picking out a state takes one to the Consumer Complaint Database where you could use more filters or replace the time frame. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data appropriate in your web web browser.
All problem information we publish is easily readily available for one to utilize, evaluate, and build in.
Every springtime, we are accountable to Congress about styles noticed in the complaints we received the previous 12 months in our Consumer Response Annual Report.
In regards to the database
97% of complaints delivered to organizations get prompt reactions
The Consumer Complaint Database is an accumulation complaints about customer financial loans and solutions that people provided for businesses for reaction. Complaints are posted following the business reacts, confirming a relationship that is commercial the buyer, or after 15 times, whichever comes first. Complaints referred to many other regulators, such as for instance complaints about depository organizations with lower than ten dollars billion in assets, aren’t posted within the Consumer Complaint Database. The database generally updates day-to-day.
Have a concern by having a product that is financial solution? We now have responses to faq’s and that can allow you to connect to organizations if you’ve got a problem. Discover more
What you need to think about while using the data
This database is certainly not a statistical test of customers‘ experiences in industry. Complaints aren’t necessarily representative of most customers‘ experiences and complaints don’t constitute –≤–ā—öinformation–≤–ā—ú for purposes for the Suggestions Quality Act .
Complaint volume should be thought about within the context of business size and/or market share. For instance, organizations with an increase of clients may have significantly more complaints than organizations with fewer clients. We encourage you to definitely set issue data with general general general public and data that are private for extra context.
The Bureau publishes the customer’s narrative description of their experience in the event that customer opts to fairly share it publicly and following the Bureau takes steps to get rid of information that is personal. We don’t confirm all of the allegations in issue narratives. Unproven allegations in customer narratives is seen as viewpoint, maybe maybe not reality. We try not to follow the views expressed while making no representation that customers‘ allegations are accurate, clear, complete, or impartial in substance or presentation. Users should think about just just exactly what conclusions could be fairly drawn from complaints alone.
How exactly we utilize grievance information
Complaints will give us insights into issues individuals are experiencing available on the market which help us regulate consumer financial loans and services under existing federal consumer financial laws and regulations, enforce those regulations judiciously, and teach and enable customers to create informed financial choices. We also report on grievance styles yearly in Consumer Response’s Annual are accountable to Congress.
97% of complaints delivered to organizations get responses that are timely
Previous changes towards the database
In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the customer’s initial services and products, sub-products, dilemmas, and sub-issues choices in line with the choices available in the kind at that time the customer presented the grievance.
Down load the information
Our reports emphasize a number of exactly that which we are seeing within the complaints we handle, but understand there are many methods to utilize, analyze and build from the information. That is why we have the ability for you to install the information, even as we took actions to get rid of private information.
You can easily install all issue information as either a CSV or JSON file right here, you can also install a subset regarding the data–≤–ā‚ÄĚsuch as all complaints for the particular product–≤–ā‚ÄĚby filtering the total data set and exporting your outcomes.